Refund Policy
This policy explains when ViewerKingdom issues a refund, a re-delivery or account credit. It applies to every package sold on viewerkingdom.com. By placing an order you accept it together with our Terms of Use.
1. When You Are Entitled to a Refund
- Service not started: if delivery has not started within 24 hours of a confirmed payment and the delay is on our side, you may request a full refund or a free re-delivery.
- Service not delivered as described: if the viewer, chatter, follower or view count never reaches the amount you bought during the package period, we first re-deliver the missing part. If re-delivery is not possible, we refund the undelivered portion proportionally.
- Duplicate payment: if the same order is charged twice, the duplicate is refunded in full.
2. When a Refund Is Not Possible
- The package has been delivered in full, or delivery has started and the stream was ended, made private or deleted by the streamer.
- The channel, video or clip link entered at checkout was wrong, misspelled or belonged to another account. Please check the link before paying; it cannot be changed after activation.
- The channel violated the platform rules of Twitch or Kick and was restricted for reasons unrelated to our service.
- You changed your mind after delivery started. Hourly packages start counting only while you are live, so an unused package that has not started can still be cancelled on request.
- Free tools: no purchase is involved, so no refund applies.
3. How to Request a Refund
- Send your order code (shown after checkout and in your email) to [email protected] or through the contact form within 7 days of the order.
- Describe the problem. A screenshot of your dashboard or viewer count helps us check faster.
- We reply within 24 hours with one of three outcomes: re-delivery, refund, or an explanation of why the request does not qualify.
4. Refund Method and Timing
- Card payments are refunded to the original card through our payment gateway. Banks usually post the amount within 5 to 10 business days.
- Crypto payments made through Cryptomus are refunded in the same currency to a wallet address you provide, minus network fees.
- Where you prefer, we can issue account credit or a coupon of the same value instead of a refund.
5. Chargebacks
Please contact us before opening a chargeback with your bank. Most issues are solved by re-delivery within hours. Orders disputed without prior contact may be suspended while the dispute is reviewed.
6. Changes
We may update this policy from time to time. The version published on this page at the time of your order applies to that order.
Last updated: 11 September 2026